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Broken Couplings & Jackknifed Trailers
Broken ring couplings and pintle hooks are often the result of a jack-knifed trailer incident. Jackknifing often occurs while reversing and causes severe damage to your trailer drawbar, its coupling, and your tow vehicle. This is part of the Couplemate™ Technical Hub...
Shipping Policy
Since 2001, Couplemate™ has been servicing and dispatching to businesses all over Australia. We make it our duty to get your order to you in the best way we can.
Dispatch Notice – Christmas 2025
Our Wynnum HQ will be operating on skeleton staff as of Friday, 20th of December. During this time, we will only be able to dispatch Satchel and Boxed orders via Australia Post.
Normal operations will resume Monday, 6th of January 2025.
SATCHEL
Orders that are small and light enough to ship in a padded mailer (e.g. shackle bolts).
Must be 5kg or under.
BOXED
Orders that are large enough to warrant shipping in a carton (e.g. tow bar receivers).
Must be 22kg or under.
BULK
Orders that exceed 22kg and/or must be shipped in multiple cartons, a skid, or a pallet (e.g. Independent Suspension frames).
May be considered “Oversized.”
OVERSIZED
Orders that have shipping dimensions that exceed the standard pallet dimensions on one axis (e.g. trailer axles).
Common Oversized products will be marked, as often they can only be shipped on select couriers.
Courier & Collection Options
Different people have different needs. We’ve worked with people from all around Australia, so we do our best to offer a variety of shipping options to suit your needs.
Couplemate™ Freight
You can ship your order through a variety of our trusted couriers. Select from standard, express, or premium freight through:
- Australia Post / StarTrack
- Direct Freight Express
- FedEx / TNT
- Aramex / Fastway Couriers
Click & Collect
Order online and collect it at our Brisbane HQ. We’ll send through an email, or give you a call, once everything is ready to collect!
Our Address: 136 Glenora Street, Wynnum
Trade Customer Accounts
If you have an open Trade account with us, we can ship your order on your account with your preferred courier*.
* Excludes Toll IPEC.
Dispatch & Delivery Times
Couplemate™ makes an effort to pick, pack, and dispatch orders as soon as possible.
Where products are in-stock, Satchel and Boxed orders should roll within 1-3 business days. Bulk and Oversized orders may take longer, but our team will confirm with you.
Similarly, Custom Work orders are subject to waning manufacturing timelines, which may affect dispatch. Our team will provide an ETA when sending through your Sales Confirmation slip!
In terms of delivery, unfortunately we have limited control over orders after they’ve been dispatch. Delivery times often vary depending on the courier, freight conditions, and the package’s destination.
If you have any concerns, reach out to us at any time!
Frequently Asked Questions
Can I put Oversized orders on My Courier?
- Of course! Couplemate™ usually ships Oversized orders on Direct Freight Express, but feel free to book it on your nominated courier as normal. If we encounter any hiccups, we’ll reach out!
How can I get my order as fast as possible?
- Couplemate™ recommends selecting either “Express” or “Premium” shipping options for non-bulk, non-oversized freight. While delivery times vary, these services are generally faster than standard road freight.
What if there’s a problem?
Sometimes, mistakes happen, and we’re here to fix them!
- Non-Delivery: If your order shipped on our freight, email us your reference number, and we’ll sort it out for you.
- Short-Supply: Unless advised otherwise, your order should contain a dispatch packing slip. Email our sales team a photo of this slip, let us know what parts were missing, and we’ll do our best to assist.
For more information on dispatch and shipping, please contact a team member!
You may be interested in …
Broken Couplings & Jackknifed Trailers
Broken ring couplings and pintle hooks are often the result of a jack-knifed trailer incident. Jackknifing often occurs while reversing and causes severe damage to your trailer drawbar, its coupling, and your tow vehicle. This is part of the Couplemate™ Technical Hub...
Need help now?
Call 07 3348 3822
Available Monday to Friday, 8am to 5pm.
