Shipping Policy

Freight Costs

Freight costs will depend on various factors, including where your order is to be delivered, the courier you choose to use, and the size of your order. This can be calculated via the check-out screen by entering your delivery address, and then various shipping options will be available.

We also offer in-store pickup for our Brisbane customers.

Dispatch Times

We strive to get in-stock items booked and dispatched in 1-3 business days. Western Australia can take up to 10 days through normal freight services. For items that require ordering or have a dispatch delay, one of our sales team members will contact you as soon as possible.

In-Transit

Transit time will depend on the location to which your order is delivered and the courier used. Couplemate Trailer Parts provides tracking details on all shipments. This tracking information will give the most up-to-date details on your order after it has been dispatched from our warehouse.

Please be advised that shipping times may be delayed due to COVID-19 climate and other external influences (weather conditions, holidays, or local delays).

Warranty & Returns

If you received a wrong or defective item, please contact our sales team within 7 days, providing pictures that show the issue, so we can assist you.

We offer a warranty on the service life of all trailer parts manufactured in our Wynnum warehouse. Please note: The warranty covers faulty workmanship but does not cover disposable parts (e.g., bearings, brake shoes).

All Couplemate Trailer Parts are manufactured and selected for sale based on quality. We offer an unconditional lifetime guarantee that our in-house manufactured products will be replaced free of charge if found to have failed due to faulty workmanship.

For products stocked by our varying suppliers, we will happily contact the original supplier on your behalf to have the product assessed under their warranty terms.

Please note that once your order is shipped, a restocking fee of 15% will apply for any returned goods, less freight, due to a change of mind.

International Orders

Couplemate Trailer Parts. Most of our International Orders are dispatched daily via Australia Post Express. Commercial invoices are provided with each purchase.

Australia Post uses Qantas Freight as its international freight carrier.

We service popular countries like New Zealand, UAE, Ireland, EU, the United States, and the United Kingdom. We recommend getting in contact with our friendly sales team for freight costs and supply lead times.

Read more about International Orders.

Troubleshooting

If you have any issues or problems obtaining freight prices via our online portal, don’t hesitate to contact us at sales@couplemate.com.au, and we will try to fix the error. Please provide a screenshot of the error so we can address the issue as quickly as possible.