Shipping Policy

Freight Costs

Freight costs will depend on various factors, namely: where your order is to be delivered, what courier you choose to go through, and how large your order is. This can be calculated via the check-out screen by entering your delivery address, and then various shipping options will be available.

We also offer in-store pickup for our Brisbane customers.

Dispatch Times

We strive to get in-stock items booked and dispatched in 1-3 business days. For items we need to order or have a delay, one of our sales team members will contact you as soon as possible.

In-Transit

Transit time will depend on where your order will be delivered to and by what courier. Couplemate Trailer Parts provides tracking details on all shipments. This tracking information will have the most up-to-date information on your order after it is dispatched from our warehouse.

Please be advised that shipping times may vary in the current COVID-19 climate and other external influences (weather conditions, holidays, or local delays).

Warranty & Returns

If you received a wrong or defective item, please get in touch with our sales team within 7 days with pictures showing the issue so we can assist you.

We offer a warranty on the service life of all trailer parts manufactured in our Wynnum warehouse. Please note: warranty covers faulty workmanship and does not cover disposable parts (for example, bearings).

All Couplemate Trailer Parts are manufactured and selected for sale based on quality. We can offer you our unconditional lifetime guarantee that the products we manufacture in-house will be replaced free of cost if found to have failed due to faulty workmanship.

For products stocked by our varying suppliers, we will happily contact the original supplier on your behalf to have the product assessed under their warranty terms.

Please note that once your order is shipped, a re-stocking fee of 15% will apply for any change-of-mind returned goods.

International Orders

Couplemate Trailer Parts Most of our International Orders are dispatched daily via Australia Post Express. Commercial invoices are provided with each purchase.

Australia Post uses Qantas Freight as its international freight carrier.

We service popular countries like New Zealand, UAE, Ireland, EU, the United States, and the United Kingdom. We recommend getting in contact with our friendly sales team for freight costs and supply lead times.

Read more about International Orders.

Troubleshooting

If you have any issues or problems obtaining freight prices via our online portal, don’t hesitate to contact us at sales@couplemate.com.au, and we will try to fix the error. Please provide a screenshot of the error so we can address the issue as quickly as possible.