International Orders
If you’re located outside of Australia but would still like to place an order, Couplemate™ would love to help.
As of 2023, Couplemate™ dispatches international orders within two categories:
Standard Consignments
These are referred to as orders 20kgs or under. Standard consignments can be shipped in a satchel, parcel, box, or small carton. Couplemate™ dispatches orders within this category daily.
For standard consignments, couriers can include:
- Australia Post (who uses Qantas Air Freight)
- FedEx International (TNT)
- DHL
Commercial Invoices are provided with each purchase. The maximum order weight for this category is 20kgs, with no opportunity for multiple packages.
Oversized Consignments
These are referred to as orders 20kgs or above. Oversized consignments will typically require to be sent on a skid or pallet or otherwise involve additional care during transport.
Orders will always be considered oversized if they contain the following:
- Bare Axles
- Braked Axles
- Landing Legs
- Leaf Spring Suspensions
- Independent Coil Suspensions
- Combined order weight of 20kgs or more.
For oversized consignments, couriers can include:
- FedEx International (TNT)
- DHL
- Mainfreight
Oversized orders may incur additional handling fees by the shipping company. This can include tailgate delivery fees and residential delivery charges. To avoid these charges, Couplemate™ recommends collection from your local depot where possible.
If you have questions regarding oversized consignments, our friendly sales team are available to help. You can contact us at +61 7 3348 3822.
Let us Help with Freight
Important Information:
While International orders can be quoted Tax exclusive, Customs may withhold orders of value and require payment of import duties prior to release for delivery. For further information on import duties and regulations, please contact your local Customs agency.
Need help now?
Call 07 3348 3822
Available Monday to Friday, 8am to 5pm.
